Ownership & returns

Our cutting boards are made to be used regularly and kept for the long term. We stand behind how they’re made and how they’re meant to be used, and we approach returns with the same level of care and fairness.

When a return makes sense

If a board doesn’t hold up under normal use, or if it doesn’t meet expectations once it becomes part of your routine, we’re happy to review a return and make it right — including a refund when appropriate

Timeframe

Returns must be requested within 30 days of delivery, after the board has been used in regular preparation.

Return shipping

If a return is approved, return shipping is the customer’s responsibility. Once the board is received, refunds are processed promptly.

Use considerations

Our boards are designed for regular kitchen use. Damage caused by dropping on hard surfaces, misuse, or intentional alteration isn’t covered. If you’re unsure whether something qualifies, reach out — we’re always fair in how we assess each situation.

Starting a return

To request a return, contact us at hello@soliddecorco.com with your order number and a brief description of the issue. We’ll guide you through the next steps.